TERMS & CONDITIONS – BOOKING & CANCELLATION POLICY

These terms and conditions may be amended from time to time and apply to all of our services.
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the terms and conditions set out below. No contract between the customer and MM Travel & Tours shall come into existence until MM Travel & Tours receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for the entirety of the payment.
MM Travel & Tours is a tour operator, offering a wide range of adventure tours in the Faroe Islands.
Bookings can be made directly through mmtravel.fo, its sub-brands and/or any other website through which MM Travel & Tours makes their services available. If you are having any problems booking through MM Travel & Tours’ website www.mmtravel.fo then please contact our us via email magnus@mmtravel.fo
MM Travel & Tours reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  MM Travel & Tours is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters, and/or other unforeseeable matters. You are responsible for providing MM Travel & Tours with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
 
1. PRICES
1.1. Please note that all prices for the services provided by MM Travel & Tours and its sub-Vendors are in the company’s local currency, Danish Krone (DKK). As a local operator, MM Travel & Tours cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees etc.
1.2. All charges are made in Danish Krone, DKK. With MM Travel & Tours you can view an estimate of prices in USD and EUR. This is only to help you understand the approximate price. Your credit card will always be charged in DKK. We also do refunds in DKK. Since MM Travel & Tours does not charge any booking or transaction fees we can not be held liable for any loss due to fluctuations in currency exchange rates during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund. Keep in mind that your card issuer may charge you a foreign transaction fee.
1.3. All prices shown on our (mobile) website are based on current prices. All prices mentioned on our (mobile) website include value-added tax. MM Travel & Tours reserves the right to alter or change already published prices on the website without prior notice in the event of currency fluctuation, government taxes, or any such cost increases that are outside MM Travel & Tours control. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the tour price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.
 
2. SPECIAL OFFERS & PROMOTIONAL CODES
2.1. Please note that special offers such as promotional codes cannot be applied to a reservation after a purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.
2.2. Please note that all special offers such as promotional codes and/or early bird discount only apply to the price of the tour. Extras and rental gear are not subject to discount.
 
3. PICK-UP & DROP-OFF SERVICES
3.1. MM Travel & Tours offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as extras or the activity in question only offers the option of meeting us on location.
3.2. You as the traveler are responsible for your pick-up, this includes providing MM Travel & Tours with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. MM Travel & Tours will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our us via mail on magnus@mmtravel.fo
3.3. Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up.
 
4. MEETING US ON LOCATION
4.1. If you are planning to meet us on location for your tour then please be sure that this can be arranged. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question.
4.2. You as the traveler are responsible for arriving at the meeting point in time for your tour.  This includes being ready at the correct time at the correct location in time for your adventure tour. MM Travel & Tours will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our customer team
4.3. Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.
 
5. TRAVEL INSURANCE
As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world.
 
6. FAROESE WEATHER AND CONDITIONS
6.1. All tours and outdoor activities are dependent on weather and general conditions. MM Travel & Tours reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
6.2. Please keep in mind that the Faroe Islands is, and will always be, the Faroe Islands. The weather changes fast on our northern islands and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for hiking tours out in nature. Our summer trips, operated from Mai through August, are rarely adversely affected by harsh weather.
6.3. MM Travel & Tours can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond MM Travel & Tours control. MM Travel & Tours acts in good faith and cannot be held responsible for defaults or delays of organizations as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
6.4. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
 
7. CLOTHING
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. In such cases, full cancellation charges apply.
 
8. LUGGAGE
Please note that MM Travel & Tours cannot be held responsible for damaged luggage if it is taken on the tour.
 
9.ASSUMED RISK & OUTDOOR ACTIVITIES
9.1. Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with MM Travel & Tours or its partners’ guidelines and must take proper responsibility for their own safety. All MM Travel & Tours outdoor activities carry inherent risks and MM Travel & Tours or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
9.2. Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.
9.3. We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.
 
10. ALCOHOL AND DRUGS:
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.
 
11. REVIEWS & FEEDBACK
MM Travel & Tours welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
Please note that all complaints must reach MM Travel & Tours within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
 
12. TERMS OF PAYMENT
12.1. MM Travel & Tours accepts all major credit and debit cards. Purchases made via credit/debit card will go through 3D Secure. MM Travel & Tours requires the full amount at the time of booking.
12.2 Delayed Payments: MM Travel & Tours reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance.
 
13. GOVERNING LAW AND JURISDICTION
13.1 This agreement shall be exclusively governed by and construed in accordance with Faroese law.
13.2. Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the court district of Tórshavn.
 
14. MM TRAVEL & TOURS CANCELLATION POLICY
All cancellation fees held by MM Travel & Tours are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and MM Travel & Tours shall come into existence until MM Travel & Tours receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and will be done via traveler self-service cancellation. This gives travelers the ability to cancel their booking themselves, which will trigger a refund automatically. This means that the traveler won’t have to contact MM Travel & Tours. Once delivered the amendment and/or cancellation needs to be confirmed by MM Travel & Tours before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.
 
15. CANCELLATION FEES & CHARGES
15.0. Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
 
15.1. CANCELLATION OF DAY TOURS
More than 48 hours’ notice          Full refund* **
Less than 48 hours’ notice           No refund*
 

15.1.2. Mykines Daily Tour Cancellation

0-4 Persons:
More than 72 hours’ notice Full refund ***
Less than 72 hours’ notice No refund*
5-39 Persons:
More than 8 days’ notice Full refund***
Less than 8 days’ notice No refund *
For all bookings of day tours operated by MM Travel & Tours (or any of MM Travel & Tours sub-vendors), a minimum of 48 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 48 hours’ notice prior to departure no refund is given. For the 48-hour policy to be applicable cancellations need to be made and delivered to MM Travel & Tours through the traveler self service. The 48-hour policy does not honor cancellation requests sent through other channels. ** A service fee of DKK 50 will apply for all refunds of tours that were cancelled due to a customers’ request and that were purchased directly through our website. The service fee of DKK 50 will be deducted from the refunded amount.
Extras and rental gear, booked as part of a day tour fall under the terms as stated here above.
Please note that this only applies to tours operated by MM Travel & Tours. Tours operated by trusted partners are subject to the operators‘ cancellation policy.
 
16. CANCELLATIONS OF MULTI-DAY TOURS
More than 14 days’ notice     90% refund**
Less than 14 days’ notice     50% refund* **
Less than 48 hours’ notice    No refund
Cancellations with more than 14 days’ notice before trip departure:
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour. 
Cancellations with less than 14 days’ notice before trip departure:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
* Delayed Payments on deposit reservations: MM Travel & Tours reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as canceled.
** A service fee of DKK 50 will apply for all refunds of tours that were cancelled due to a customers’ request and that were purchased directly through our website. The service fee of DKK 50 will be deducted from the refunded amount.
Cancellations with less than 14 days’ notice before trip departure:
No refund will be given if tours are canceled with less than 48 hours’ notice, as MM Travel & Tours will be charged for all costs such as guides, transport etc.
10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.
Extras and rental gear, booked as part of a multi-day tour fall under the terms as stated here above.
 
16.3 CANCELLATIONS OF PRIVATE & CUSTOMIZED TOURS
16.3.1. CANCELLATIONS OF PRIVATE & CUSTOMIZED DAY TOURS (INDIVIDUALS AND GROUP BOOKINGS)
More than 31 days’ notice                  90% refund
Less than 31 days’ notice                   50% refund,
Less than 48 hours’ notice                 No refund
Cancellations with more than 14 days’ notice before trip departure:
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations with less than 14 days’ notice before trip departure:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.
* Delayed Payments on deposit reservations: MM Travel & Tours reserves the right to treat cases of delayed payments as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this only applies if a payment has not been made at least 2 weeks prior to the tour departure, and no agreement has been made for paying the remaining balance. In case of delayed payments, the 10% deposit becomes non-refundable and the reservation counts as canceled.
** A service fee of DKK 50 will apply for all refunds of tours that were cancelled due to a customers’ request and that were purchased directly through our website. The service fee of DKK 50 will be deducted from the refunded amount.
Cancellations with less than 48-hours’ notice before trip departure:
No refund will be given if tours are canceled with less than 48 hours’ notice, as MM Travel & Tours will be charged for all costs such as guides, transport etc.
10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.
 
16.3.2. Cancellation of Self-drive Tours
More than 48 hours’ notice          Full refund* **
Less than 48 hours’ notice           No refund*
16.3.3. Mykines Self-drive Cancellation
0-4 Persons:
More than 72 hours’ notice Full refund ***
Less than 72 hours’ notice No refund*
5-39 Persons:
More than 8 days’ notice Full refund***
Less than 8 days’ notice No refund *
 
17. CANCELLATION OF PARTNER TOURS:
Tours operated by trusted partners, as marked in the booking process, are subject to the partners‘ cancellation terms. The terms will be stated on the ticket after purchase. Information on the terms can also be provided in writing. Please contact Customer Care for further information.
 

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